Privacy Policy

Last updated: October 14, 2026

This page is a translation for reference only. If it differs from the Traditional Chinese version, the Traditional Chinese version prevails.

EzTrans (the “Service”) is operated by 譯起聊工作室 (“we”). This policy explains what data we collect, how we use it, and how you can manage your own data.

1. Data we collect

Data provided by LINE: LINE user ID, group ID, and display name.
Message content: text messages sent in chats that include EzTrans, and the translation language setting.
Payment data: transaction number, plan, amount, and payment method. Credit card information is processed by a specialized payment service provider; we do not obtain your full card number.
Contact data: information you provide when you contact us by email or in a private chat, such as your email address.

2. How we use your data

We process the data above using automated computer systems to translate messages and post the translations in the same chat, track usage of the daily free quota, activate and manage paid plans, respond to your questions, and maintain the security of the Service.

3. Service providers

To provide the Service, we entrust data processing to providers of cloud hosting, translation processing, payment processing, and similar services. They may use the data only within the scope of providing the Service. These providers’ servers may be located outside Taiwan. Your data on LINE is handled separately under LINE’s Privacy Policy.

Except as described above, or where required by law or requested by judicial or administrative authorities in accordance with the law, we will not provide your personal data to anyone else.

4. Other members of the group

EzTrans translates the messages of every member of the chat, and the translations appear in the same chat. Before inviting EzTrans to a group, please let the other members know. Members who do not agree may remove EzTrans from the group or refrain from sending messages in that group.

5. Retention period

We use your data for as long as necessary to provide the Service. Payment records are retained for the period required by applicable laws and regulations.

6. Your rights

Under Taiwan’s Personal Data Protection Act, you may inquire about, review, or obtain copies of your personal data, and you may request that it be supplemented or corrected, that its collection, processing, or use be stopped, or that it be deleted. Please email hsnu1309@gmail.com, and we will respond within the statutory time limit.

If you do not provide necessary data, such as message content, EzTrans cannot translate; if you do not provide payment data, paid plans cannot be activated.

7. Data security

Data is transmitted over encrypted connections (HTTPS). In the event of an incident such as a data breach, we will notify affected users as soon as possible and handle it in accordance with the law.

8. Changes to this policy

When this policy is changed, we will update the date on this page. We will notify users of significant changes through the EzTrans LINE Official Account.

9. Contact us

譯起聊工作室
Email: hsnu1309@gmail.com